POLICIES AT WILD HEART SUBSCRIPTION BOX COMPANY & BOUTIQUE

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent policy for our customers. Read the following sections to find out more about our policies

SHIPPING AND DELIVERY

What You Need to Know

Monthly subscription boxes ship between the first and fifth of every month.
Seasonal subscripton boxes ship between the first and the fifth of each beginning of the season month; i.e. First day of Spring is March 21st.
Boutique sales, purchases ship within 24 hours of purchase
We do not control the USPS or any other shipping carrier so please dont beat us up if your packages arrive later than you anticipate.

BILLING & PAYMENTS

What You Need to Know

For monthly subscrition boxes, your method of payment on file will be charged on the FIRST of each month
For Seasonal subscription boxes, your method of payment on file will be charged on the first of each beginning of season month. (4x's per calendar year)
Boxes are not shipped until payment clears. If there is an issue with your payment method you will be notified via your email
Boutique sales are charged at time of purchases

RETURNS, EXCHANGES & REFUNDS

How It Works

For subscription boxes we do not do returns, exchanges or refunds. If you receive an item that you don’t particularly like, don’t ask for an exchange or a return instead share it with a friend or a loved one, give it away to someone who it fits with. Share the love!

For Boutique Sales, we offer a 30 day return policy. Just message us and let us know what is wrong with your item and we will walk you through the return, exchange or refund process.

CANCELATION OF SUBSCRIPTION BOX

READ IT CAREFULLY

ALL SUBSCRIPTION BOXES ARE NO COMMITTMENT--CANCEL WITHOUT ANY INCURED FEES OR TERMINATOIN CHARGES

For monthly subscription box cancellations: Your payment method is charged on the FIRST of every month. If you want to cancel you box you MUST send us an email beofore the FIRST of the month. If you do NOT cancel before the FIRST of the month and your card is charged, we are SORRY but we will not refund it! You will receive your box for that month billed and then we will cancel any future charges.

For Seasonal subscription box cancellations: Your payment method is charged on the FIRST of each Month of the season. If you want to cancel your box you MUST send us an email before the FIRST of the month of that season. If you do NOT cancel before the FIRST of the month and your card is charged, we are SORRY but we will not refund it! You will receive your box for that month billed and then we will cancel any future charges.